Frequently Asked Questions

Frequently Asked Questions

Can I set my own nightly rates?

We use dynamic pricing tools to maximize your revenue. The system adjusts rates based on demand, seasonality, local events, and competitor pricing. If you have strong preferences about minimum or maximum rates, let us know through Messages and we will configure accordingly.

How quickly can my property be listed?

Once you complete onboarding and sign the host agreement, we typically have your property listed within 3 to 5 business days. This includes writing the listing, optimizing photos, and setting up pricing.

Can I use my property for personal stays?

Absolutely. Submit a block request through the Reserve section. We recommend at least 2 weeks notice to avoid conflicts with guest bookings.

Do I need to provide linens and towels?

Yes. Properties should be stocked with quality linens, towels, and basic amenities (soap, shampoo, toilet paper). We can provide a recommended supplies list during onboarding.

What happens if a guest damages my property?

We handle the damage claim process through the booking platform. Most platforms (Airbnb, VRBO) have host protection programs. We document the damage, file the claim, and follow up until resolution.

Can I see guest reviews?

Yes. Reviews from guests are visible on the booking platforms. We can share a summary or specific reviews through Messages if you would like to see them.

How do I contact you outside of the portal?

Email hello@theparcelco.com. We respond within 24 hours on business days.

What if I want to sell my property?

Let us know through Messages so we can plan for a smooth transition. We will need to wind down active listings, honor existing bookings, and close out financials.